If your order was canceled, it is likely due to one of these reasons:

1. You placed an order to a PO box, military address, or a forwarding company. 

2. You placed an order to an area where we do not ship.

We reserve the right to cancel orders for any of the reasons mentioned above. If your order is canceled you will receive an email that confirms the cancelation of your order and the refund will be issued at the same time. The refund should appear back into your account in 1-7 business days.

You still don't know why your order was canceled? Please reach out to our customer service!

Some of our products are sent in separate shipments because of packaging.

Although they should arrive at the same time, occasionally the separate shipments may arrive at slightly different times. If you're in doubt, please reach out to our customer service - we'll get to the bottom of it!

If you've received the wrong item(s), please contact our Customer Service here. 

Please include an overview photo of the product you've received and your order number. We'll do our best to handle this as quickly as possible! 

Our delivery time can vary slightly depending on your location and the type of product.

At checkout you should receive an expected delivery date. If we have to manufacture your product and the delivery date is different to the expected date provided, we will contact you on receiving your order.

Custom products are made to order, with a standard turnaround time of 14 days. An express service is available on some products during the design stage.

For enquiries on individual items, please contact us.

As soon as your order is shipped, you'll receive a shipping confirmation from us with details on how to track your order🌍 

After the order is shipped you will receive an email with tracking info. The shipping carrier will also reach out in a separate email/SMS with more information about the delivery of your order.

All orders from racesafe.co are shipped DDP (Delivered Duty Paid). This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order.

If you are experiencing this issue, please contact us, and we'll help you out! Please include your order-number and tracking-number in your request for us to be able to help you as quickly as possible. 

At Rs, we are constantly working on growing our shipping network. At the moment, we ship to most countries within the EU, USA, Canada, Australia, Switzerland, and Norway.

This is a complete list of countries we currently ship to (alphabetically sorted):*

Australia, Austria, Alaska, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

PS: If your country is not on the list, please contact us to see if there are alternative arrangements we can make. If not, we recommend trying to find a reseller that offers to ship to your region/worldwide.

Unfortunately, we do not ship to PO boxes or ship to forwarding companies due to address verification issues. If you place an order addressed to a PO box, it will most likely be canceled within 3 business days and you can expect your refund shortly after this.

Check in on this article at a later date in case this changes.

Having second thoughts? No hard feelings! You can start the return process for free* here.

Before we get the ball rolling, please make sure of the following for your return to be approved:

• The product is not from the custom collection
• The return is initiated within 30 days of your order date
• The product is unused and undamaged 
• All labels/tags are still attached to the product 

Should the criteria mentioned above not be fulfilled, the product will be sent back to you and you won’t be refunded.

We will request your order information. After this, print out the provided return label and slap it on your box and take it to the closest drop-off point for the carrier you selected.

When we've received the returned item, our team will process the return to make sure the criteria mentioned above are fulfilled. If they are, a refund will be issued. At this point, please allow 2-7 business days for the reimbursement to be back in your account, depending on your bank.

*Except for Australia and Canada: The return costs have to be paid by the customer and will not be reimbursed. The price of returning will depend on your location and what product(s) that are returned. You'll get the final cost when initiating a return.

If you find yourself waiting for your refund please remember the following:

• Returns typically arrive at our warehouse facilities 8-12 business days after shipping. Our warehouses will at this point require 1-3 business days to process your return and to make sure all the return criteria is met.
• At this point, please allow 4-10 business days for the reimbursement to be transferred back to your account.
• The amount will automatically be refunded to the same card you used when placing the order.

If you haven't heard from us (or received the credit memo) within 14 business days after you initiated your return, please send us a message here.

If your Racesafe product is broken or damaged we'll need you to submit a warranty claim in order to evaluate whether the damage is covered by our warranty or not.

Please make sure you read the following as it's super important before submitting your form:

• Make sure you have a valid proof of purchase (without this it's extremely difficult to process the claim systematically). The steps are explained in the form.
• Please make sure to fill all fields completely.
• If your warranty gets approved you will receive instructions about how to proceed with getting a replacement or repair.

We have created this Warranty Portal in order to get your warranty processed as efficiently as possible.

First of all, we're sorry to hear that your body protector was damaged during a fall. Unfortunately, damage that occurred during a fall is not something that is covered by our warranty.

The protective foam elements are designed to recover after most falls. Although we recommend a visual inspection after the fall to check there are no permanent dents or localised hardening, which could suggest permanent damage. The lining or outer are not replaceable.

If you need you need advice from us, please reach out to our customer service here.

Sorry to hear that you need a new elastic adjustment for your body protector.

We have replacement elastic available as a spare part through our webshop, so feel free to go ahead and place an order. You can find this item here: Replacement elastic

If you feel there was a fault with the existing elastic, please contact us regarding a warranty claim.

Sorry to hear you zip has broke.

During the warranty period we will repair body protectors and replace defective zippers free of charge. Visit our warranty page to begin the process.

Wear and tear resulting from abnormally harsh use or force is not covered by the warranty.

Outside the warranty period, we offer a zip replacement service for body protectors.

• Proof of purchase required from Racesafe or an official stockist within the last 5 years.
• The service includes zip replacement, cleaning and return shipping.
• The cost is £45 + postage.

Contact us here to enquire about the service.

You can find answers to all your questions related to Klarna here.

Here at Rs, we are passionate about privacy and data protection, so we do not access specific information regarding individual payments, but here are a couple of reasons why payments are declined:

• Using multiple names, addresses, and other payment details within a short period of time can result in flags that payment platforms raise to notify your bank, causing payments to be declined. If you think this could be the case, it's best not to keep trying and contact your bank as repeated attempts can make things worse.
• If you are ordering from abroad and your bank is not aware of this (or if they have an anti-theft policy related to foreign countries) your bank could stop activity in order to protect you from fraud.
• Last but not least, please make sure all the details entered are correct and if you have any further queries please contact your bank to clarify. They can see the specifics of each transaction and explain to you what the issues were. 

Let us know if there's anything we can do to help, but due to data security we cannot discuss the specifics of your individual payment.

If you want a copy of your order details with VAT specified, please send us an email by pressing here and include your order number in the subject field.

Please make sure to add the info you would like to attach to the invoice in your request.

In some countries, body protectors are available exclusively via our stockists.

To find your local stockist you can use our Find a Stockist tool.

In other countries, you can buy body protectors directly online.

If you're unsure on where to buy or can't find the product you're looking for, get in touch with us.

We have no overview of in-store product availability of our retailers, but we recommend you contact the retailer nearest to you and check what they have in stock beforehand. If you are unable to find the product or size required, please contact us and we will do our best to help. 

Great that you’re interested in becoming a reseller of Rs! Click this link and fill out the form. After that, our sales team will review your application and get back to you!