Unfortunately, we cannot accept returns for personalised items.

Please note that once a personalised item has been made and supplied to you as a custom made item, you do not have the right to return it if it is unsuitable. You do not have the right to return your item if you have provided the incorrect details.

Please be sure of suitability before purchasing. To cancel your personalised order you must notify us within 24 hours of placing your order.

Custom and personalised products are individually made to order, so please allow approximately 7 - 14 days for delivery. This will depend on where the order is being sent, please see the delivery section below for details.  We do our best to get every order out to our customers as quickly as possible. If you have a specific date it is needed for, please speak to the Racesafe Team and we will try and accommodate you where possible.

If you would like a design not available through the customisation tool that is something we can help with. Our in house print and embroidery teams specialise in personalising products, whether that is with sponsorship, branding or just a design you have dreamt up.  Contact us with some details via our custom orders page, or contact us by phone on +44 (0) 1536 771051 or by email at info@racesafe.co.uk.

If you are considering one of our custom products and would like a colour sample, contact the Team by phone on +44 (0) 1536 771051 or by email at info@racesafe.co.uk.  There may be a small charge for this service. You can also order our standard colour samples here.

If you would prefer to order over the phone or would just like to speak to someone about our products, contact us on +44 (0) 1536 771051.  We are available to help Monday through to Friday, from 9:00 to 16:30 (GMT)*. If contacting us outside of these hours, we will respond as quickly as possible when open. *Excluding Bank Holidays.

*Subject to your order being placed before 2pm.

Please note it takes our couriers 2 extra days to deliver to the Isle of Man, Scilly Isles and the Scottish Highlands & Islands.

Standard Delivery:  £39.95

Please allow 5-7 working days for stock items and 7-14 days for custom (personalised) items. Some of our items are handmade to order, however, we do our best to get every order out to our customers as quickly as possible.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Custom and personalised products are individually made to order, so please allow approximately 7 - 14 days for delivery. This will depend on where the order is being sent, please see the relevant territory above for details.  We do our best to get every order out to our customers as quickly as possible. If you have a specific date it is needed for, please speak to the Racesafe Team and we will try and accommodate you where possible.

We want you to be delighted with your Racesafe purchase which is why we offer a 28-day return or exchange policy if you aren't totally satisfied unless that item has been personalised.

Please view our returns policy to find out how to return your item.

Please note that for any returns or exchanges the original tags and swing tickets must be attached to the product, be unworn, and in the same condition for us to be able to process any refunds or exchanges. We endeavour to process refunds as quickly as possible, however please allow 10 working days for any refunds to appear back on your original payment method. Further time may be required dependant on your bank or payment methods process time.

In the rare event that you receive a faulty or damaged item, please contact us immediately by phone on +44 (0) 1536 771051 or by email at info@racesafe.co.uk.

Unfortunately, we cannot accept returns for personalised items.

Please note that once a personalised item has been made and supplied to you as a custom made item, you do not have the right to return it if it is unsuitable. You do not have the right to return your item if you have provided the incorrect details.

Please be sure of suitability before purchasing. To cancel your personalised order you must notify us within 24 hours of placing your order.

If you return something due to incorrect size or unsuitability, you will need to pay the postage costs to return it to us. If you return something due to it being faulty we will refund the postage costs. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

Returns must first be arranged our customer service team on +44 (0)1536 771051 or email info@racesafe.co.uk.

All goods are to be returned to: Returns, Racesafe, 19 Cronin Courtyard, Cronin road, Corby, Northamptonshire, NN18 8AG, UK

Please note: returns cannot be made through Racesafe stockists.

We accept credit cards from Visa, MasterCard, we also accept debit cards with Visa, MasterCard, Maestro, Solo and Visa Electron logo. We also accept American Express. We do not accept cheques or postal orders. 

You can shop in complete confidence knowing that our website uses the secure Shopify checkout. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. It has the highest standards in the world on payment processing.

We hope that you are extremely pleased with your experience with Racesafe and never have a reason to complain, but if there is something you are not happy with, we would like you to tell us about it so that we can try to put matters right as soon as possible. 

Please contact our customer care team by phone on +44 (0) 1536 771051 or by email at info@racesafe.co.uk.

We value your opinion greatly and so if you have any feedback relating to your experience as a Racesafe customer then please contact us by phone on +44 (0) 1536 771051 or by email at info@racesafe.co.uk.